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Commercial property? Larger systems and managed scenting programs are priced by consultation.

Support

How Can We Help?

Choose the path that fits you. Home customers and commercial accounts each have a dedicated team.

Home Customers

Support for Your Home

Orders & Shipping

Order status, delivery times and shipping questions.

Product Support

Help with your Mistella diffuser or system.

Using Your Diffuser

Setup, intensity settings, scheduling and app control.

Fragrance Questions

Notes, coverage, compatibility and refills.

Returns

How to start a return and what to expect.

Warranty

Coverage details and how to make a claim.

Business Customers

Support for Your Property

Business Support

Dedicated help for commercial accounts.

Maintenance Requests

Schedule service or report an equipment issue.

Commercial Accounts

Account management, replenishment and programs.

Contact Mistella

Reach our team — we respond within one business day.

FAQ

Questions, Answered

The questions we hear most from home customers and commercial clients. Can’t find what you need? Send us a message and we will respond within one business day.

Mistella provides premium scenting for homes and commercial properties. Home customers can order diffusers and fragrances online. Businesses receive a complete managed scenting program: consultation, scent selection, system design, professional installation, fragrance replenishment and ongoing maintenance and support.

Our systems use waterless technology to release fragrance as a fine, dry mist, so there is no water to refill and no residue. Coverage depends on the system and the space: each product page lists the environments it is designed for, and for larger properties we recommend the right equipment during a consultation.

Start with the mood you want the space to have. Our collection is organised into families such as Fresh, Floral, Woody, Warm, Citrus, Clean, Relaxing and Hotel Inspired, and every fragrance is presented with its notes, suggested environments and compatible systems. Explore the Fragrances page, or ask our team for a recommendation.

Yes. Consumer sizes are available to order online for Mistella home diffusers. For commercial properties, fragrance is supplied as part of a scenting program, matched to your equipment and replenished on schedule.

Everything needed to keep your property scented consistently: a consultation and property assessment, scent selection, system design and placement, professional installation, scheduled fragrance replenishment, and maintenance and support for the equipment. Programs are customised to your property and reviewed with you before anything is installed.

Yes. Alongside standalone systems for individual rooms and full environments, we offer large commercial and HVAC-connected solutions for hotels, casinos, senior living facilities, large offices, multifamily buildings and large retail spaces. A consultation determines the right coverage for your space.

Use the consultation form on our Business Solutions page or send us a message below. Tell us about your property and goals, and we will respond within one business day. Larger systems and managed programs are priced by consultation.

Your order confirmation includes the details of your purchase and delivery. If anything looks wrong or you need to change something, contact our home support team with your order number and we will help.

Contact us using the form below with your order number and a short description of the issue. Our team will confirm what is covered for your product and walk you through the next steps.

Home customers can reach our product support team for help with setup, intensity settings, scheduling and troubleshooting. Commercial clients with a scenting program can submit a maintenance request, and Mistella takes care of service and equipment support.

Contact Mistella

Send Us a Message